It would be a really good Feature if an Human can enter an Chat if for example the User requests it.

This is already possible with the Zendesk integration

Yes I know, but some Clients don’t want to use an additional Service. So it would be much easier if its implement directly in botpress.

Ahh okay I see

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I agree with @cuddly-pager-24971

+1 Good functionality that many of us wants. Anyway, you can use https://inbox.botpress.sh at this moment to chat with users. * ⚠️ Unofficial *

Yeah except it only sends emails. I dont think it sends responses to the chat directly.

@cuddly-pager-24971 The problem I'd say is that if there are no humans online, then you'll wait for no one. If they are online they might not answer you right away and during that time you won't be able to chat, or if you are still able to chat, you'll get messages both from human and both which might not be fun

Its the last case, if the bot can't help anymore