Mixed chatbots
# 👀feature-requestsg
glamorous-guitar-39983
12/23/2023, 9:28 PMI'd like to be able to have a manual and automatic chatbot. What I mean by that is that I want humans and the chatbot to have their separate chat. So like one where you ask your question to the robot, and the other one where you ask questions directly to staff members from X company.
Why ? Because it would allow user to have answer from the staff if there is no answer in the KB. Would allow the user to have the choice to choose between human interaction or chatbot interaction. For more specific questions you would go for a human interaction (much more flexibility and understanding than a chatbot). For general questions you would go for chatbot interaction.
glamorous-guitar-39983
12/26/2023, 1:48 AMThe picture shows the kind of thing I'd like to have. Unfortunetaly I dont know what they did for the rest of the conversation, as to how they set it up
g
glamorous-guitar-39983
12/27/2023, 5:48 PMnope but Imma check that right away, thanks!
glamorous-guitar-39983
12/27/2023, 6:24 PM@crooked-van-25152 so I'm not sure which role Zendesk fills, could you explain to me why he is using Zendesk? And is there a way to use something else than Zendesk ?
f
fresh-fireman-491
12/28/2023, 9:15 AMIt fills the role of the human having their chat. Zendesk is a Human in the loop integration which lets them take over the chat.
c
crooked-van-25152
12/28/2023, 4:04 PMThat is correct!
It's a third party live chat that allows you to have agents to intervene whenever needed.