automatically connect to agent/send custom message...
# 👀feature-requestsb
billions-yacht-29034
10/11/2023, 8:54 PMIt would be nice to have the option to send a custom message to the user when the chatbot (for whatever reason) stops answering in the middle of conversation.
c
crooked-van-25152
10/11/2023, 9:43 PMThanks for the suggestion!
crooked-van-25152
10/11/2023, 9:43 PMSo either the message or the connection to an agent, correct?
b
billions-yacht-29034
10/11/2023, 9:53 PMyes i'm thinking that a custom message would be easier to implement ATM;
if the chatbot is experiencing a problem with the connection to the LLM(s)/a bug on the server/an unexpected error, it would be useful to send an automatic message to the user letting him know that it's unavailable for the moment.
IDK if it's possible as I'm a no-coder, but it would make my life easier and the user experience would skyrocket
c
cool-policeman-94412
10/11/2023, 10:43 PMa warning would be nice - yeah. Right now it seems like the conversation just gets stuck
c
crooked-van-25152
10/11/2023, 10:49 PMAdding this to our internal list of things that could be improved. Not sure when or if this will get prioritized. But will try pushing for it, thanks. 🙂