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#👀feature-requests
automatically connect to agent/send custom message when bot drops
# 👀feature-requests
b

billions-yacht-29034

10/11/2023, 8:54 PM
It would be nice to have the option to send a custom message to the user when the chatbot (for whatever reason) stops answering in the middle of conversation.
c

crooked-van-25152

10/11/2023, 9:43 PM
Thanks for the suggestion!
So either the message or the connection to an agent, correct?
b

billions-yacht-29034

10/11/2023, 9:53 PM
yes i'm thinking that a custom message would be easier to implement ATM; if the chatbot is experiencing a problem with the connection to the LLM(s)/a bug on the server/an unexpected error, it would be useful to send an automatic message to the user letting him know that it's unavailable for the moment. IDK if it's possible as I'm a no-coder, but it would make my life easier and the user experience would skyrocket
c

cool-policeman-94412

10/11/2023, 10:43 PM
a warning would be nice - yeah. Right now it seems like the conversation just gets stuck
c

crooked-van-25152

10/11/2023, 10:49 PM
Adding this to our internal list of things that could be improved. Not sure when or if this will get prioritized. But will try pushing for it, thanks. 🙂