Error with carrousel's image on whatsapp
# 🤝helpm
mysterious-optician-997
03/21/2024, 1:08 AMHello! Today I was testing a bot on whatsapp, and noticed that the product carrousels are missing the images.
Here's the screenshot of the conversation and the logs.
Any ideas of why this is happening?
https://cdn.discordapp.com/attachments/1220177149844258826/1220177150032744468/WhatsApp_Image_2024-03-20_at_7.04.24_PM.jpeg?ex=660dfd86&is=65fb8886&hm=fd1fe3e17b0c024f187b2a8b10de5d66fa5ae7dedd5209ea4f672b44a8fb0420&
https://cdn.discordapp.com/attachments/1220177149844258826/1220177150439719064/image.png?ex=660dfd86&is=65fb8886&hm=9588d6af193e2fc0a7805304cd471f86484b2d1bb2e01eabfe9f2daa69a0f706&
h
hundreds-battery-97158
03/21/2024, 11:26 AMhello, this has been brought up a couple of times.
You can try to search about the topic in the search bar and you will find out how others were helped or what solution they came up with.
c
crooked-van-25152
03/21/2024, 3:04 PMHey @mysterious-optician-997 did you fill out all of the mandatory fields?
https://cdn.discordapp.com/attachments/1220177149844258826/1220387458424901772/Screenshot_2024-03-21_at_9.03.40_AM.png?ex=660ec163&is=65fc4c63&hm=3c3c10b9496cfff89b0107ceeffa3fc9ff2f9dc8d9390054106eb70396837347&
crooked-van-25152
03/21/2024, 3:04 PMthe ones with the *
m
mysterious-optician-997
03/21/2024, 7:28 PMYes, I did that
mysterious-optician-997
03/21/2024, 7:28 PMCould it be the image format?
mysterious-optician-997
03/21/2024, 7:28 PMI think I uploaded them as webp
mysterious-optician-997
03/21/2024, 10:32 PMI just solved it! Yes, it was the image format. I changed it and everything works well now, in case anyone has the same problem.
c
crooked-van-25152
03/22/2024, 2:50 PMGreat! What format did you upload in the end?
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