Sometimes non accurate answers from the chatbot
# 🤝helpm
melodic-match-59427
03/21/2024, 2:49 PMHello guys, why we need sometimes to delete the cookies and the data of the site of all botpress domains in order to keep the answers of the chatbot correct ?
I did not know if this happened to you but in my case several times, when I made an update to the framework, or when I ask many questions also, the answers of the chatbot became non-accurate or incomplete !
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astonishing-napkin-74260
03/22/2024, 6:21 AMDo u have this issue only in emulator? U can use webchat to test it
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melodic-match-59427
03/22/2024, 8:17 AMin fact I test always in the webchat
melodic-match-59427
03/25/2024, 8:24 AM@crooked-van-25152 , did you have an explaination pls ?
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crooked-van-25152
03/25/2024, 4:18 PMI don't have this issue on my end.
crooked-van-25152
03/25/2024, 4:19 PMSo when you delete the cookies, the answers from the bot are different, is this what you're saying?
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melodic-match-59427
03/26/2024, 8:15 AMYes when I delete those (pls see the figure) the answer will be more accurate !
https://cdn.discordapp.com/attachments/1220383889344823406/1222096580891512843/image.png?ex=6614f922&is=66028422&hm=2ea1b6d030595d9d9c102cb2c763a054edb0ca8410f6e3ef1f837dc0a8d3ee73&
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crooked-van-25152
03/26/2024, 5:50 PM@famous-jewelry-85388 , do you know if there's a correlation between deleting cookies and better accuracy with the bot's responses?
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famous-jewelry-85388
03/26/2024, 6:15 PM@melodic-match-59427 can you tell me more?
famous-jewelry-85388
03/26/2024, 6:15 PMcan you give me an example?
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melodic-match-59427
03/27/2024, 8:53 AMhello bessem, you can find below an answer of questions after asking several questions before
https://cdn.discordapp.com/attachments/1220383889344823406/1222468468192841798/bug_question.png?ex=6616537b&is=6603de7b&hm=d369582fda82655a0eb7358230bd70bba5cccc3d5bec7babb7ff362df4af8f32&
melodic-match-59427
03/27/2024, 8:54 AMmelodic-match-59427
03/27/2024, 8:55 AMand now the answer of my question is the following
https://cdn.discordapp.com/attachments/1220383889344823406/1222468938621911070/answer_after_delete.png?ex=661653eb&is=6603deeb&hm=76b3aa0c0eaae1434fc6c691dbb2e7bc8702e1503cac0c017f98086266d40c49&
melodic-match-59427
03/27/2024, 8:55 AMbtw, I did not change nothing in the framework!
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crooked-van-25152
03/27/2024, 3:26 PMDo you have the personality agent enabled by chance? @melodic-match-59427
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melodic-match-59427
03/27/2024, 3:33 PM@crooked-van-25152 , no ! I have only these agents activated
https://cdn.discordapp.com/attachments/1220383889344823406/1222569159313981590/image.png?ex=6616b141&is=66043c41&hm=840ca7aec4669b09e90ebab3831c047dcf538f51d9fbd7a1fc2e6a5f01b2b3cc&
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crooked-van-25152
03/27/2024, 3:40 PMWhat does your node for this answer look like?
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melodic-match-59427
03/27/2024, 3:49 PM@User , here the different nodes that I have. It is the first one that answers questions from KB
https://cdn.discordapp.com/attachments/1220383889344823406/1222573290808283136/image.png?ex=6616b51a&is=6604401a&hm=4876b321193eb80fe6c20dc0d1411394050e0daba37f065bb4960a17c634e9f4&
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crooked-van-25152
03/27/2024, 6:25 PMAnd I suppose this question was asked at the beginning beginning of the flow right?
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melodic-match-59427
03/28/2024, 11:16 AM@crooked-van-25152 , yes however there is a welcoming message at the beggining, I 'm not sure if he can change nothing
https://cdn.discordapp.com/attachments/1220383889344823406/1222866913789739078/image.png?ex=6617c690&is=66055190&hm=52392deb44ceb835c604955d3f1c479a95c17f599d75a3de48a39658c9d43e3d&
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crooked-van-25152
03/28/2024, 3:06 PMThe greeting message doesn't change anything. I'd keep it.
crooked-van-25152
03/28/2024, 3:06 PMYou can potentially have better results if you tweak your KB and make it very clear.
crooked-van-25152
03/28/2024, 3:07 PMIf you have too much fluff, the bot might pick it up and add it to the answer.
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melodic-match-59427
03/29/2024, 8:49 AM@crooked-van-25152 , did you have some ways to do that pls !
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crooked-van-25152
04/01/2024, 4:02 PMThe best way to set up a KB is by dividing topics very clearly. If you have questions you can also add questions and answers to a document.
crooked-van-25152
04/01/2024, 4:03 PMTry tweaking the info to that one question to see if this fixes the issue and then you might want to do this for more sections in your KB.