Hey! I am building a chatbot, which I like to spot some ”hot words”. After it spots those words/phrases, it would use default answers instead of KB knowledge. For example, if user inputs something referring to pricing, vot would give the pricing link and ask customer to seek there for the up-to-date pricing instead of providing an answer. How I could do that? Is there a video/example available? #defaultanswer #help

Hello @hallowed-daybreak-89052 I would recommend having your user input passed through an AI Generate Text card to look for for the "hot words". If they are found then have transitions available. If not then pass it to the KB via a Query Knowledge base card.

Superb! This helped me through my problem. Many thanks! I found the "funnel method" handy in other cases too, which I am testing.