Carousel integration problems with Messenger
# 🤝helpw
worried-artist-99581
03/26/2024, 8:53 PMHi, I have problems with carousels in Messenger. It works on webchat but I got "unknown error" on Messenger.
https://cdn.discordapp.com/attachments/1222287272032866455/1222287272330924053/image.png?ex=6615aaba&is=660335ba&hm=941e5896f948280c132ca33c3f21accda9aa7e71638220c73f8232365d94bbac&
https://cdn.discordapp.com/attachments/1222287272032866455/1222287272674725888/image.png?ex=6615aaba&is=660335ba&hm=b8735e0558f50f97d7696e0176a154f595eb879c23a056f2c221516b3ec266cb&
https://cdn.discordapp.com/attachments/1222287272032866455/1222287272951681116/image.png?ex=6615aaba&is=660335ba&hm=a536dd87d1eebfb8e772e3c6400128beca9cede0602c7566a3dd753f9b1e9e88&
https://cdn.discordapp.com/attachments/1222287272032866455/1222287273358397450/image.png?ex=6615aaba&is=660335ba&hm=d490546466c26c4eee7787a1e9c93b8515596e5ab105d4c8c4f8b9d1a4b30ed3&
c
crooked-van-25152
03/26/2024, 9:00 PMHey !
crooked-van-25152
03/26/2024, 9:00 PMCan you try a different format for the image. Can you try to save the image as a png
w
worried-artist-99581
03/27/2024, 4:11 AMHey, I tried but I got the same error as before.
https://cdn.discordapp.com/attachments/1222287272032866455/1222397637743874118/image.png?ex=66161183&is=66039c83&hm=22bf6bed0ca0148f6426430777e44e1e2cf133737e35ca96d4a22c5f9dbed61e&
worried-artist-99581
03/27/2024, 4:27 AMI added new images with png format and showed them in botpress but still not working on Messenger, please.
worried-artist-99581
03/27/2024, 7:11 AMIt worked thank you. Adding a button is mandatory so I had to add one even if I don't need it.
c
crooked-van-25152
03/27/2024, 3:03 PMThat's correct!
crooked-van-25152
03/27/2024, 3:03 PMGlad it's working now 🙂