Hello All, Can you please suggest how to end the c...
# 🤝help
h
Can you please suggest how to end the conversation from a chatbot, where I'm asking User for option to provide feedback or not, when User says No. I still see the chatbot is waiting for response. Note this happens on the Published Chatbot.
a
Hey @handsome-australia-46749 i believe all you have to do is connect the last node to the "End" card, this way as soon as it gets there the bot will end the conversation. Or simply end your flow with a card that doesn't requires user input, for example, a text card 🙂
one thing you could do after user states he doesn't wnat to provide feedback, is to connect the current node to a node with only a text card and say something like "thanks for chatting with me" or any message you want, this will end conversation
if you need more help, share a screenshot of the end of your flow so we can build something together
h
tx @ambitious-vr-9887 i was able to add Text node and could see the end int he chat... But here is the other problem where i have provided an option to user to go for feedback or not, where my option is Yes or No, But when User enters anything apart from Yes or no it will end abruptly, how can i prevent user in entering free text rather selecting the options to provide
Appreciate your help @ambitious-vr-9887
a
Hey Sunil, i supose the conversation is ending because you did not instruct your bot to deal with a different input, after the capture card you should be able to add an Always card and direct the user to another etep of the conversation, so if the user cancels the multiple choice card your bot will know how to deal with that
If that doesnt work send a screenshot of this specific node and I'll try to reproduce this here and give you a solution
h
Thanks @ambitious-vr-9887 I did tried adding a always card and pointed to a next conversation asking user to "Please choose the option", And then i select the previous menu option yes or no, it is going to the start of the conversation rather picking previous menu option.
Attached the flow. My expectation is, when an user selects anything apart from Options, it should prompt choose the options OR it should not able to take any response from the user unless he forcefully choose the options provided...
tx @ambitious-vr-9887
@ambitious-vr-9887 Any luck?
a
i believe the problem is, on your node standard3 you are not giving the bot instructions on how to deal with users avoiding the multiple choice, as you can see in the image, the third circle is disconnected, you must connect this to the desired node https://cdn.discordapp.com/attachments/1222969139237224489/1224708361157611575/image.png?ex=661e798b&is=660c048b&hm=7aa9b2c4872a77ce6bd6a11c0c32f31520f5e8f684c9a8c90ccd5c214cf7c8aa&
h
@ambitious-vr-9887 - My flow is going to Standard Node 4 and i did add a always card and connected to a Standard Node 5, where it says Please enter option. When i click on previous option from Standard 4, It takes me directly to User Input Node which is starting. I'm not even going to Standard Node 3 in this case
a
could you share a bpz of your bot? I can try to fix it and send you a new version
h
bpz? how do i send?
a
bpz is the type of file, just like an image is a jpg. a bot is shared via bpz. At your emulator, you can look for the potion "import/export" at the top left side and than "export" your bot to send me the file 🙂
h
Problems :- 1. If i could restrict user not to enter any free text rather just select the options from menu. 2. If you say "Summarise the document" it doesn't provide any answer, where as if you say "Summarize the document" it does provide respond 3. Any standard proccess as part of Bot to be in corporated
much appreciated @ambitious-vr-9887
@ambitious-vr-9887 able to access?
@ambitious-vr-9887 - Any luck?
@ambitious-vr-9887 - Did you get a chance?