You can use as a global storage of interaction bet...
# 🌎general
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You can use as a global storage of interaction between user and bot. If you use Knowledge base you can store Botpress answer as well so at the end of the user interaction you have the complete history, not just a resume or a transcription. I think it's a way of having all the context of the conversation so you can use it via API or with Botpress (for example with a Query Card)