New Issue - KB stops responding
# 🤝helps
square-toddler-30705
03/30/2024, 7:00 PMWhenever I try to Ask Question in the KB Search the web, I don't get any answer nor error. Issue reported: report_01HT8BKFXX4E1C7NT2D6FEG4B0
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glamorous-guitar-39983
03/30/2024, 7:02 PMHave you spent all your AI tokens?
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square-toddler-30705
03/31/2024, 3:27 PMNo, the problem is related to the system not tokens. When I use different it works.
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glamorous-guitar-39983
03/31/2024, 4:18 PMWell then, could you show us your bot's set up
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square-toddler-30705
03/31/2024, 4:40 PMBut this is in the KB, not the bot. I don't try to use it in the bot if it doesn't work in KB directly. The KB is set up with the page URL to be searched for information.
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glamorous-guitar-39983
03/31/2024, 6:24 PMAh you asked the question directly in the knowledge base
glamorous-guitar-39983
03/31/2024, 6:24 PMMy guess is you just dont have an answer to your question in your KB
glamorous-guitar-39983
03/31/2024, 6:25 PMHave you tried website knowledge base instead ?
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square-toddler-30705
04/02/2024, 4:48 PMI ask using copy/paste from the source - I use the header or title of the page to make sure it can be found even by the simplest function
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