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Bot/knowledge agent poor understanding of question...
# 🤝help
e
Hello all! Any ways to fix this? I've tried to prompt the personality agent, but this seems not to be related at all. Is there an editable knowldege base/system prompt like in Voiceflow? Seems like the bot does not know the word "you" refers to the whole company and therefore KB agent fails to answer. Any tips? https://cdn.discordapp.com/attachments/1224350774167867483/1224350774428041216/image.png?ex=661d2c83&is=660ab783&hm=742800a73c73c7c98fb5ada5bccde086518e5fdd0a771b4a67c1fab6ec108725&
Also just a simple quick question in addition to this 🙂 Are there options to make global intents - on every node the bot detects if the user talks about something and teleports to another flow? Thank you!
f
Hey there, There is a knowledge base which you can add information to and query

https://youtu.be/lWihOWJRMaM?si=QnSL6HIYrMoya7_k▾

e
Thanks a lot for your help this far though!!
@fresh-fireman-491 If you could take a look again, I'd be very thankful!
f
Can you send me a screenshot of the logs, when it doesn't want to answer
f
@elegant-car-67771 in the KB agent, you need to change it to answer manual if you are going to show the answer on your own like in your card
e
Already done. It sometimes answers correctly and sometimes does not tell the answer even though the knowledge base finds it when asked the same question separately to the KB.
f
So the issue is that it doesn't recognize the questions as a question.
There is a post with the same issue, where Sara solved it, just a minute
e
Oh, is it that? Thank you
Did you detect it from logs, just curious?
Find it yet?
f
e
Thanks a lot I'll take a look tomorrow!
f
Sounds good
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