ok... I need help here. I tried looking around to see if my answer was there but I cant find anything. In this picture, Im trying to get to know the client name and email. The problem Im having is when the chat is at this section, suddenly the bot seems to forget we're already ongoing, and a NEW bot ( I dont know where he come from) now greets the client " Hi Im helpful bot, how may I help you ? ). This is weird because I didnt set this up. then whatever the client say, the bot will then ask his email address. https://cdn.discordapp.com/attachments/1108396291060408352/1227717705075789834/image.png?ex=66296c36&is=6616f736&hm=70150d7e4a77cfadaf1d799907b63db0d495ac97755f3b5971fa62cb482b98f1&