Zendesk integration issues
# 🤝helpb
bland-beard-37494
04/12/2024, 6:54 AMHi, I tried to integrate Zendesk with my chatbot, but I have some issues. As you can see on these screenshot, I don't know why I see some Zendesk interactions. I've just set up "a create ticket Zendesk" card with our chatbot, but It seems that the chatbot interacts with other clients through Zendesk 🤔. Can you help me please ? Thanks
https://cdn.discordapp.com/attachments/1228236721469128704/1228236721716465685/CleanShot_2024-04-12_at_08.42.24.png?ex=662b4f95&is=6618da95&hm=b73c022089c83b4ad6771eca0d1a64ee02c26d39f678550101d04edd9d929ff2&
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cold-jewelry-54343
04/12/2024, 9:38 AMHey Fred, can you post a picture of your bot set-up ?
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cold-jewelry-54343
04/12/2024, 5:07 PMand the bot itself ?
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bland-beard-37494
04/15/2024, 7:50 AMHi @cold-jewelry-54343 , what do you want to know exactly ? the workflow ? the Zendesk settings ? ...
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cold-jewelry-54343
04/15/2024, 8:21 AMas much info as you can provide but speficailly the workflow so we can take a look
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bland-beard-37494
04/15/2024, 9:13 AMhttps://cdn.discordapp.com/attachments/1228236721469128704/1229358865393516574/CleanShot_2024-04-15_at_11.12.15.png?ex=662f64a9&is=661cefa9&hm=9ebc21483813bf2a0713eb831555c7d192a4a761dc5d9e50e696bb92526c830a&
https://cdn.discordapp.com/attachments/1228236721469128704/1229358865653432361/CleanShot_2024-04-15_at_11.12.36.png?ex=662f64a9&is=661cefa9&hm=891e41a05614ba0ed82e157bc65c863449889aca51234d989c758ecb0d3d483f&
https://cdn.discordapp.com/attachments/1228236721469128704/1229358865892642877/CleanShot_2024-04-15_at_11.12.58.png?ex=662f64aa&is=661cefaa&hm=d5198231600ff566d7dc83958a0b16660a769e7b65f5c2519b616159660e36aa&
bland-beard-37494
04/15/2024, 9:25 AMThanks for your help
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cold-jewelry-54343
04/15/2024, 11:57 AMcan you upload the bot itself ? it is very difficult to see what's going on currently.
bland-beard-37494
04/17/2024, 8:22 AMHello @cold-jewelry-54343 , do you have any idea ? thanks
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cold-jewelry-54343
04/17/2024, 9:03 AM@bland-beard-37494 Im taking a look for you now 🙂 first off: the "trigger event" does not replace the start node, you would still need to connect it alongside the trigger
https://cdn.discordapp.com/attachments/1228236721469128704/1230081086655303690/brave_Fjdw7dkKe1.png?ex=66320548&is=661f9048&hm=e4a49666805cd9ad7854d5486ae94a7a898ef7ec264415400b1d26e66bd0ffbb&
cold-jewelry-54343
04/17/2024, 9:06 AMI think your execute code could be broken or part of the Zendesk integration which I haven't installed (?)
https://cdn.discordapp.com/attachments/1228236721469128704/1230081943102558279/brave_ORhF0StKz5.png?ex=66320615&is=661f9115&hm=cc3b526fdd5a62f4949ae194c949ad6069181a9dcee018e382ce92315413b5aa&
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bland-beard-37494
04/17/2024, 11:50 AMIt's the "execute" part of the Zendesk integration.
https://cdn.discordapp.com/attachments/1228236721469128704/1230123301464969309/CleanShot_2024-04-17_at_13.50.21.png?ex=66322c99&is=661fb799&hm=4c56d024358a71775f66f570a9bbcb19e778084debfe7d4010c864708f55a56f&
bland-beard-37494
04/17/2024, 11:52 AMBut my issue is than the bot answers some of our Zendesk tickets without any interactions between the bot and a customer. It seems to take some of your own Zendesk tickets and try to answer them
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cold-jewelry-54343
04/17/2024, 1:25 PMdo you have knowledbe base enabled on your capture cards ? if so try disabling them and re-test
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bland-beard-37494
04/17/2024, 2:14 PMI have only one card with KB enabled
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