How will the bot response? What's the best approach to this topic?

The "AI transition" step would be best since it'll analyse the user's response and cross check with the table to see the one that best fits the response

Mmm I don't know how that could work, can you explain it a bit more?

Hi @modern-honey-58818 the bot is able to understand your KB, so even if the words are different, if you have that info in your kb it will be able to understand and answer accordingly

The AI transition works like how chatgpt analyses conversations