Robert- Thanks for getting back to me so quickly.
One path of the chatbot will take is to allow the user to ask questions regarding their "policy". The policy contains topics in regards to items such as Home Finding, Temporary Living, etc. I want to be able to send this chat bot to search the policy if someone uses specific words or phrase: Home Finding, HF, Temporary Living, Temp Living, TL, etc. There are 10 different categories to the policy all which can be abbreviated multiple ways. And to put in full sentences the user may ask would become very cumbersome.
My idea is to give the user a single choice option to start, but if they just type something I would like to handle it rather than just loop and force the user to select an option (could do it this way if needed). So if I could use a "contains" based on the intent_document it would be quick and easy to send them to the policy tree.
Does that make more sense?
Tony