Chatbot is not working anymore
# 🤝helps
shy-air-17871
04/23/2024, 6:07 AMI implemented a bot for my client a couple of months ago, and now it doesn't work anymore. There have been some updates after that, and now it doesn't work anymore. I created a new workspace and imported the old bot. Now, it looks like this, and the bot doesn't respond at all(picture)
Here's my code:
Document
document.addEventListener("DOMContentLoaded", function() {
// Check if the device is not a mobile device
if (!(/Mobi|Android|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent))) {
setTimeout(function() {
window.botpressWebChat.sendEvent({ type: 'show' });
}, 5000); // 5000 milliseconds = 5 seconds
}
});
https://cdn.discordapp.com/attachments/1232211207146962954/1232211207436505129/Valowatti123.PNG?ex=6628a19d&is=6627501d&hm=e8f78b074058a822ecb9f298303b1c95f766f01b580597d6674ae1b1ed063d6a&
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fresh-fireman-491
04/23/2024, 6:38 AMHey there,
Which part of it does not work?
s
shy-air-17871
04/23/2024, 6:49 AMWhen I type something into the chat, there is no response and when I styled the bot, it didn't update it
j
jolly-policeman-82775
04/23/2024, 7:02 AMVani
jolly-policeman-82775
04/23/2024, 7:02 AMVano
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fresh-fireman-491
04/23/2024, 7:10 AMWe need to know how your flow goes to help with debugging why it's not responding
j
jolly-policeman-82775
04/23/2024, 7:19 AMIll help with this one
jolly-policeman-82775
04/23/2024, 7:20 AMYou = Code expert
me = flow expert
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fresh-fireman-491
04/23/2024, 7:23 AM👍 thank you 🙂
s
shy-air-17871
04/23/2024, 2:45 PMNo need, cause I replaced the number series with "xxx"
shy-air-17871
04/23/2024, 2:46 PMIf I understand correctly
shy-air-17871
04/23/2024, 2:47 PMI have used the same flow than in other bots so I don't think that is the issue
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fresh-fireman-491
04/23/2024, 2:49 PMIts going to be hard to help you without it 🙂
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shy-air-17871
04/23/2024, 2:51 PMf
fresh-fireman-491
04/23/2024, 2:56 PMThank you
fresh-fireman-491
04/23/2024, 2:56 PMCan you send me a screenshot of how you have configured the first single choice card
fresh-fireman-491
04/23/2024, 2:56 PMshy-air-17871
04/23/2024, 3:00 PM@bright-magazine-792 worked on this bot some time ago, so he might be able to help
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fresh-fireman-491
04/23/2024, 3:28 PMCan you check your usage and make sure that you haven't maxed anything
fresh-fireman-491
04/23/2024, 3:29 PMAlso, have you checked the logs of the bot after writing something to it
s
shy-air-17871
04/23/2024, 6:19 PMthe limits are not even close and the chat works well in bottpress workspace
https://cdn.discordapp.com/attachments/1232211207146962954/1232395321804455946/Nayttokuva_2024-04-23_211720.png?ex=66294d15&is=6627fb95&hm=508fc4fa178b2b75027a9c50f1f358e8987e1901b91ce51f78d18058f44a3ce3&
shy-air-17871
04/23/2024, 6:23 PMThe implemented version looks like this, which means that, for some reason, it is not updating on the customer site
https://cdn.discordapp.com/attachments/1232211207146962954/1232396456137199746/Nayttokuva_2024-04-23_211948.png?ex=66294e23&is=6627fca3&hm=284a879dc4c070cfae040d1d60c6b2fb7a03592264b8b1af5794cdbdabc94a3f&
shy-air-17871
04/23/2024, 6:26 PMThis is the same problem that we discussed at the start of this month @bright-magazine-792, the problem has stayed the same. Have you had time to check it?
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bright-magazine-792
04/25/2024, 8:41 PMHey!
Can you add me to your workspace? I can give it a try!
@shy-air-17871
email: rohan.kokkula@botpress.com
s
shy-air-17871
04/26/2024, 5:45 AMhey, sure, thanks for taking the time
shy-air-17871
04/30/2024, 5:46 AMHey, @bright-magazine-792 did you find the problem?
shy-air-17871
04/30/2024, 4:18 PM@bright-magazine-792 Have you had time to check this?
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bright-magazine-792
05/01/2024, 7:36 PMHey @shy-air-17871
I haven't received your workspace notification.
Did you add me to your workspace?
bright-magazine-792
05/01/2024, 7:36 PM@square-energy-41150 send report
s
square-energy-41150
05/01/2024, 7:36 PM# Sending a Problem Report
Here's how to send the Botpress Team a problem report:
1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen.
2. Click "Report a problem" and follow the steps on the screen.
3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
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bright-magazine-792
05/01/2024, 7:37 PMor you can do this
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shy-air-17871
05/02/2024, 5:49 AMI also created the problem report
https://cdn.discordapp.com/attachments/1232211207146962954/1235468067690250252/Nayttokuva_2024-05-02_084434.png?ex=66347acd&is=6633294d&hm=7525d4278f2463131936c4fd18afccb9d25e5af22849e412ca8ac0047ecb435b&
https://cdn.discordapp.com/attachments/1232211207146962954/1235468067954495559/Nayttokuva_2024-05-02_084803.png?ex=66347acd&is=6633294d&hm=db240d9e1ece649db4697a8c0711c9201db464ace11a4fb86a0664aab9fec347&
shy-air-17871
05/03/2024, 1:19 PMHi @bright-magazine-792, did you get access to the workspace/bot?
shy-air-17871
05/10/2024, 10:33 AMHey @crooked-van-25152 can someone from bottpres team to check this? I would like to get this up and running again. Thanks!
shy-air-17871
05/16/2024, 2:21 PM@bright-magazine-792 ??
shy-air-17871
05/16/2024, 2:21 PM@crooked-van-25152