Automatic conversation start not working
# 🤝helpc
chilly-beach-5016
04/24/2024, 4:25 PMI have this set up but the conversation doesn't start when I click the chatbot icon. What am I doing wrong. Can anyone help.
https://cdn.discordapp.com/attachments/1232729065270673550/1232729065572798464/image.png?ex=662a83e8&is=66293268&hm=239ad91e70c628fe7400110eae2e3079ba767c9db6ad79365267bb62e34c023c&
s
square-toddler-30705
04/24/2024, 4:57 PMHi,
Check if you initiate (show) the chat properly on your website.
window.botpressWebChat.onEvent(
function (event) {
**if (event.type === 'LIFECYCLE.LOADED') {
window.botpressWebChat.sendEvent({ type: 'show' })
}**
},
['LIFECYCLE.LOADED']
);
c
chilly-beach-5016
04/26/2024, 4:32 PMYes... I did exactly the same...
chilly-beach-5016
04/26/2024, 4:59 PMWell... I went back. Deleted the trigger and added it again and now it's working...
I did exactly the same several times but this one it worked...
Your message made me redo it so thank you for it.
But now I have another issue that wasn't there before:
The icon is not working.
When I preview in the share tab the icon doesn't show but when I preview in the dashboard where it says chat, everything is perfect...
Do you have any idea idea why that might be happening?
https://cdn.discordapp.com/attachments/1232729065270673550/1233462509005176953/image.png?ex=662d2efa&is=662bdd7a&hm=f999e0d49dff8120858588c9313151170e4652b1229c8781248f4883c59e4048&
https://cdn.discordapp.com/attachments/1232729065270673550/1233462509361561600/image.png?ex=662d2efa&is=662bdd7a&hm=f04338288e67c28ec5eeef716eb7760752a903ca144f8f66c6ff65387c6eb09a&