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Whatsapp "start a conversation" card does not work
# 🤝help
b
big-crayon-11486
05/02/2024, 1:00 AM
The whatsapp integration is working, but the "start conversation" it's not. I've created 2 different massages templates that Meta approved, but the card simply do not find the template with that name. It works to the default "hello_world" message template, but to the others do not. I've already checked if I'm creating the template on the right workspace and account. And yeah the template is verified by Meta Thank you in advance and have a Nice day! By Guiherme Rodrigues.
https://cdn.discordapp.com/attachments/1235395395471806587/1235395395631317122/image.png?ex=6634371e&is=6632e59e&hm=823a4668067a1f734f2f4541acfb13b628101367862ed494a31c08fc85fc7da5&
https://cdn.discordapp.com/attachments/1235395395471806587/1235395395883106334/image.png?ex=6634371e&is=6632e59e&hm=1336e9ba9dd231299b974a150ad0606b014badcc25d5cd3d6aba63099f330a05&
s
sparse-library-86764
05/02/2024, 1:06 AM
Did you try setting the template language in Botpress to match what you have in your Meta template?
b
big-crayon-11486
05/02/2024, 1:40 AM
Yeah, I already did. I'll try to create a template in English and Portuguese tomorrow to see if anything changes
big-crayon-11486
05/02/2024, 1:40 AM
thank you
a
average-vegetable-57075
05/31/2024, 10:09 PM
do your templates have different variable structures? did it work to send both?
g
green-receptionist-74667
07/08/2024, 11:51 AM
@average-vegetable-57075
@sparse-library-86764
I am unable to see the start conversation card in the exceute code section. I am on the free plan. Is this available only on paid plans?
https://botpress.com/docs/whatsapp#starting-a-conversation-proactively
https://cdn.discordapp.com/attachments/1235395395471806587/1259839218906304593/Screenshot_2024-07-08_at_5.20.46_PM.png?ex=668d2434&is=668bd2b4&hm=fa46d5359bc0387a5b36bc222ac332416223504e0197eec895eb004962843e45&
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