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intent cards not working
# 🤝help
f
The intent cards have not been working for the last 24 hrs. Is anyone else experiencing the same problem? Thanks
m
Mines are working in one bot but not on another
I thought it was my problem
w
I'm experiencing the same problem -- if your case is like mine, it's likely because the NLU API (which governs intent and entity behavior) is erroring out; you may want to try console logging or binding to a variable 
event.nlu
to reveal whether this applies to your situation -- I haven't been able to find any information at all on how to troubleshoot this, so I hope someone with more knowledge of the NLU can chime in with more information // my post from 05-01 for reference : https://discord.com/channels/1108396290624213082/1235382476151586836
@flaky-artist-93247 what color is the indicator "light" on your emulator (green, yellow, red)?
f
@wonderful-wolf-37241 the emulator status is green as you mentioned in your post and the intent cards seem to be working for other bots
l
w
I just checked and it's still erroring for me. So in this thread alone we have four users seemingly experiencing the same NLU breakage concurrently, for over 24 hours - EDIT. : Botpress status has acknowledged this issue and indicates that it's being worked on : https://status.botpress.com/
(also note for anyone following the thread: openAI currently reports a major ChatGPT outage, but shows no issues on the API)
b
hi all - can you confirm if you're still running into this issue?
we pushed a fix 🙂
w
@bumpy-butcher-41910 the issue (NLU errored) is still unresolved on my main bot -- is there any action I should (or can) do to 'jiggle the handle' and get the fix running?
b
if possible, can you try exporting the bot and importing it into a newly created bot?
w
@bumpy-butcher-41910 I exported the bot and imported it to a fresh bot, but 
event.nlu
still returns 
errored : true
Update -- in the 'fresh' imported bot, NLU worked briefly this morning, but is now erroring again (no code or training changes). // beyond this immediate issue, I am concerned about the NLU breakage seemingly not being fixable in the original bot. In a production situation, it may not be practical to have to create a new bot. I'd appreciate additional information about the nature of the issue, especially considering that it seems some bots were susceptible to the issue and some were not.
d
Hello everyone. I experience this problem since at least 2 days. but i just tested it right now and seems to be working again
f
Hi I just tested it (in the old bot) and it is working again
w
thanks for the heads up @damp-forest-63651 @flaky-artist-93247 ! I just tested my original bot and the NLU is in fact working again! Yay yay!
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