I have an FAQ knowledge base for my bot which lists answers to commonly asked questions. In this KB document, I use 'We' when answering questions. However, when the bot is asked a question from the KB, it answers with 'They'. How do I get it to answer in the same way as in the document?

You can try to put the FAQ with this structure: "Question:" "Answer:" Or change your prompt into a format like you're talking to an "employee"

Hey there. What Lifiih is a good way to structure your KB and you should try it for your FAQ. The relative information from the KB gets rewritten by an AI, which is probably why its not using 'We'. You could try, and include some information in the about how it should answer in the 'Additional Context' under the Knowledge Agent settings. You could also use the personality agent to rewrite every message to your liking. There is also the AI Task, which you can use. Another option, cheaper, but not recommended, would be to just replace 'They' with 'We' through code, not recommended, but it wouldn't have any AI Spend costs. Here are some videos which I hope that you can use for inspiration.

used the AI task to rephrase the KB answers. Thanks for the invaluable info!

Amazing, and thank you for getting back to us 😄