hi guys, i just realized that my published bot was struggling when it was not used for a while, it looks like the bot was sleeping and need few seconds to "wake up" until it's ready to answer. each time it happens, I just refresh the page and the bot is back is his best shape. any way I could fix that ? thanks a lot

Hey there, You are completely right, it is "sleeping" when its not being used, and then it has to wake up again. You can purchase the "Always Alive" feature for $5, which will make it so that the bot is always ready to answer your questions

ok great, i bought it this morning but still have this issue 😦

Decay is right! to reduce the cost of running your bot and make Botpress free to use, we don't reserve compute instances for you across conversations, i.e. the thing that's powering your bot

Can you verify that you have enabled it on the desired bot?

yes it is

Then I will let Robert take over 🙂

Ok, thanks a lot 🙂

if it's enabled, can you show me a video of the bot taking a long time to respond?

I dont have a video because i can't really re create this bug on demand

can you show me how your bot is built? i.e. the nodes that are experiencing this delay

yes, there it is

can you confirm for me if this issue still happens when using a regular knowledge base answer on a capture card, and not the "Query Knowledge Bases" card?