Connection problem with Messenger
# 🤝help
i
Hello everyone. I have been trying to connect my Botpress bot with the Messenger platform, I did all the steps for a good connection, and it does not work, it appears that everything is correct, but the bot does not respond, I do not know very well what happens, can you help me please? https://cdn.discordapp.com/attachments/1245001120514838601/1245002898669305856/image.png?ex=66572ace&is=6655d94e&hm=adf434a98ebcfaafeafc3bf3a053b2fb47560c055726dd4d5445c41c688fbe8f&
I get this message, but I am not sure what it means.
a
Hi @important-king-60329, can you please check if your meta app and bot have correct configuration and you took all the steps listed here: https://botpress.com/docs/cloud/channels/messenger/
i
The connection has been made correctly, do I have to pay anything to use it?
a
No, it should be free. Can you send me a report id? @square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
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