I mean, you don't need to keep sending the conversation summary anymore if you use the knowledge agent . For the keep validating I mean you need to add expressions to see if the bot responded otherwise your user will be ignored. You need to create a condition to send them a message when the bot doesn't find an answer inside the KB for a user query. So you create an expression like {{!turn.KnowledgeAgent.responded}} and send them something manually

actually that can be annoying i agree

No, I haven't tried but I heard that won't work for validating if you have received a response since that's not really a failure

my bad

they do have something like that tho, under advanced configuration for the kb card

% sure that you have a correct answer, you need to keep a validation step

I just wanted the bot to say that lol. If it knows it doesn't have an acurate answer for a query just say I don't know that or something. Having to add a condition and another card just to prompt that to the user is painful depending on how many nodes you have on your workflow 🤷‍♂️

yes i understand, but it's quick to set up another solution is to add an AI task that detects if the KB has a correct answer. The AI task can handle the "KB has no response"

yeah that helps, not sure if I want to use the AI quota for that since the validation with JS is pretty simple there

i totally agree

have you been using the kb included on your capture cards or just doing manual queries?

i rather prefer to use the "query KB" card, because i can work and modify the KB response if needed

yeah it makes sense