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# 🤝help
s
I tried to open many of them. Unfortunately, I can't access the conversations to check what the user said, and none of them work. https://cdn.discordapp.com/attachments/1245519579107823759/1245519580021915719/image.png?ex=66590c00&is=6657ba80&hm=470ddf37870e3d602cd61202d6c4b9ec8af9a68b1cff4183becff2264d5ed120&
r
@plain-lifeguard-16679
p
hey @square-toddler-30705 is this still happening after a refresh? is this only on a specific bot? do you get any red error message?
s
Hi, I didn't check all bots - I noticed this some time ago and didn't check waiting for fixes, but now it's still there. I will check other bots.
p
are you using chrome as a browser?
s
Clicking randomly on Webchat links in Conversation I found only one that worked. Most of them don't work.
I use Brave on one computer and chrome on the other one
p
do you know how to open the developper console?
s
I'm not sure what you mean by saying developer console
p
are you on mac or windows?
s
Windows
p
could you go on a conversation page where you get an error and do ctrl + shift + J
and pane should popup
and it will most likely have red text, could you send me a screenshot of that?
with more red text
s
Oh, I thought it's botpress special dev 🙂
Sure I can, one moment
p
hmm ok thanks, thats a lead! is there any other errors?
s
There are too many what I noticed recently. I struggle right now with the cards not finishing in order. Don't know how it's possible that: node3 with Text card can execute after Node1 with text card
The order of sending messages to the user is not the one that is designed in a bot - don't know how it's possible.
p
would you be willing to invite me to your workspace? If I can get the error on my end it would be a lot easier to understand and fix it
s
What is more, the result is not displayed to the user, but when the user interracts with bot suddenly receives previous result
Tell me how
p
s
I mean email?
😄
p
yea my email is christophe.sirois@botpress.com
s
Developer?
p
yes developer should be fine
s
Go to Hotel Search Virtual Assistant
Please, don't make any changes
p
thanks a lot! I am getting the same error on my end. I will dig into it and give you updates as soon as I has some!
don't worry I won't change anything 🙂
s
It's 2am here so I might go to bed for a moment, if you don't mind 😉
p
no worries! I'll give you updates tomorrow!
s
@plain-lifeguard-16679 , whenever you have time, can you explain how to avoid hitting 30s timeout on the card? I think once or twice AI took longer and I got that error. There was information that the card would continue if the user interacted with the bot, but the user didn't know what to do. I know there is information saying Waiting for user input but that is not easy to recognize/notice. How to deal with this situation in a better way - guide user what to do and what happened, like an exception workflow or something like that.
p
Hey thanks for you help, I have found the issue and have been able to replicate it on my own bot. I will deploy a fix tomorrow 🙂
s
Awesome
p
you can have an execption workflow! if you rightclick on your workflow
ill send you a screenshot
you have exception handler 🙂
s
It's too late, I saw it, just forgot about it 😅
thanks
Do you still need to be in the workflow?
h
An issue for me too! I’ll follow this thread to keep updated on when this is fixed.
p
Yep I'm on this first thing in the morning tomorrow 🙂 almost 9pm here it's a bit late 😅
what do you mean?
s
Can I remove your email?
p
oh yea you can remove! I thought I left?
h
That is late! Log off and recharge!
s
Go and rest, see you 🙃
p
hey @square-toddler-30705 @high-afternoon-19612! go ahead and try, it should be fixed 🙂
s
Hi @plain-lifeguard-16679 , It works, thanks
h
Yep fixed - thanks!
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