Extremely slow bots - 10s to send simple short tex...
# 🤝helps
square-toddler-30705
05/31/2024, 2:30 PMWhy bots are extremely slow because when I press a button, and the next is a text card, it takes about 7-10s to receive simple text placed just right after the Single Choice card. I'm not even talking about a function.
Please let me know what I should do to make the bot responsive. Now it's unusable.
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plain-lifeguard-16679
05/31/2024, 2:47 PMIs this only the first message onces its been inactive for a while? The first message is always slower when waking up the bot, theres an always alive feature for that. If it's every message then theres something else going on
plain-lifeguard-16679
05/31/2024, 2:50 PMI've read your message a second time and from what I see you are replying so this is not the first message. Our biggest latency are calls to openAI, does your bot use a lot of AI task, KBs or AI transitions?
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square-toddler-30705
05/31/2024, 2:52 PMIt's all the time. I thought it was only the studio issue but in production it's even worse. It's just sending a text card - no AI nothing else
square-toddler-30705
05/31/2024, 2:53 PMI try to keep it efficient as much as possible. No AI, KB. Just short message like "OK, give me a moment" takes about 7-10s
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plain-lifeguard-16679
05/31/2024, 2:55 PMThis is definetly not normal. But this seems to be an issue with your bot, I've just tested a simple bot in production and I get a response within ~1 sec
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square-toddler-30705
05/31/2024, 2:58 PMSo, what should I do with it. It's the same you checked last time.
square-toddler-30705
05/31/2024, 3:01 PMWhat is more it get's stuck and not transitioning even though in the logs I can see transition
https://cdn.discordapp.com/attachments/1246108471019966675/1246116278423388331/image.png?ex=665b37b8&is=6659e638&hm=5752b8ce9ee21e5adf7e80d2a679495daf4fdc6339715dff9f72a2bfbdbfe0b8&
square-toddler-30705
05/31/2024, 3:32 PM@plain-lifeguard-16679 I just checked other bots and none of them start in a production - no webchat response. Whenever I check them in studio they are also slow. I don't know what is going on. All of this started after the last update.
https://cdn.discordapp.com/attachments/1246108471019966675/1246124151727722586/image.png?ex=665b3f0d&is=6659ed8d&hm=6d90de983c6acc67f969a31cb4e766da1c969ad2d4d1af99c1bc8744f2bf4fd7&
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plain-lifeguard-16679
05/31/2024, 3:32 PM@freezing-elephant-85019
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square-toddler-30705
05/31/2024, 3:35 PMsquare-toddler-30705
05/31/2024, 3:36 PMI copied all the configuration from the integration
square-toddler-30705
05/31/2024, 3:39 PMAnd I get error about v1
square-toddler-30705
05/31/2024, 4:22 PM@plain-lifeguard-16679 , @freezing-elephant-85019 - after reverting back to my previous configuration bot started to work again. Nevertheless, it's much slower than it was before.
With v1 configuration bot didn't want to display properly - excluding my CSS file that I configured. Below are lines that I had to revert back to my previous ones - v0 and I had to remove allowedOrigins:
Copy code
<script src="https://cdn.botpress.cloud/webchat/v1/inject.js"></script>
<script>
...
"hostUrl": "https://cdn.botpress.cloud/webchat/v1",
"frontendVersion": "v1",
"allowedOrigins": []
"stylesheet":"https://webchat-styler-css.botpress.app/prod/code/4d2a339b-94d2-4387-aeac-dbd56b4c5c5a/v69214/style.css"
...
</script>square-toddler-30705
05/31/2024, 4:22 PMI use iFrames to show the bot
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