Hello everyone! I would like to create a workflow for my bot when he don't have the answer for a question, the question is added to a table and get the email associated to answer manually. Here the actual workflow with number corresponding to the attachment: 1. When the bot do not have the answer 2. Insert a record on the table with the question asked 3. Ask the email to the visitor and capture it in the variable 'workflow.userEmail' 4. Update the row with the visitor's email on his question (that my initial idea, but not working) I would like to have the question even if the visitor do not let his email. I thought about updating the record, but I don't know how to get the record ID from the 2. step. Any idea anyone? @bumpy-butcher-41910? https://cdn.discordapp.com/attachments/1247638595234300085/1247638595511255050/image.png?ex=6660c17d&is=665f6ffd&hm=103018754b70d92d38a90f75e8b039b5d20c35fa4d62f25bd91170e8f39569f2&

Hey ! you can store the question in a variable, than if the bot doesn't have the answer, ask for the user email, and insert a record with both information , I think it's the best way to achieve what you want to do

Hye, thanks for your answer but this exactly what's I've done ahah The problem is that I want to get the question even if the visitor do not give his email. Because by inserting the record with both data (question + email), it will be triggered only if both are available

that's not what you described, which is why I suggested it ^^

yeah this^ hits the nail on the head

Ahhh ok I get it! Thanks @wooden-beard-40210 & @bumpy-butcher-41910 🙏

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