Hello everyone, sorry for maybe a stupid question but I'm, starting to learn how to use botpress and the world of programming . Is it possible to allow a human to take control of the interaction with the user in a specific moment? for example if the user message is "I want to chat with a human" then a real person can take the phone associated with the chatbot and chat with the user instead of botpress at this moment. Thank you!

Hey @square-elephant-58831 ! There is a Zendesk integration for Human in the Loop (https://botpress.com/docs/cloud/agent-handoff/zendesk)

Thanks!!

Hello, what did you end up doing to transfer the conversation to a human? I would like to hear from your experience. There's also an opensource solution called Chatwoot that is very solid and supports multiple agents. https://www.tawk.to also seems very promising due to its pricing. I would love that at some point the BP team or someone makes an official integration, in the meantime, here are some github readmes: https://github.com/chatwoot/implementation-examples/tree/main/chatwoot-botpress-bridge