I would like to understand better Intent vs AI Transition. First, I thought that Intent was AI, I'm I right? I've heard that AI Transition was the new way to do Intent. Ut if Intent is AI as I thought, then we have the advantage to control the scope with the utterance. You see where I'm at, looking for more information to understand more when to use one vs the other.

Intent is AI, yes. Just a different kind. Intent groups a list of words/phrases together so the AI can use those and any similar utterances to determine if the utterance matches that specific intent or not. This is "here are all the things that I want to be grouped into a single category". AI Transition is similar, but more about categorizing an utterance into a set of possible options. "Whatever was said, sort it into one of these categories". You could use both interchangeably to an extent, but they are not exactly the same. With intents yes you can control the scope to an extent, but it's not going to be exact no matter how you do it.

Tnx for this clarification. I understand better both. I think practice will help me use the right one at the right place. I'll do some tests.