I have an FAQ document attached to my bot. Whenever the user enters a query with an answer in the KB, the answer differs or is not given when the user asks it without a question mark at the end of the query string. Any fix for this? Is there a way to add '?' to the query before it hits the KB?

Hi ! Weird problem, but if you want to customize your prompt, you can use the “query KB” card

when you see this occur, what do your logs say?

This did the trick.

Okay great !