Unable to publish bot from BP Studio, just throws ...
# 🤝help
l
"An unexpected error occurred when trying to process your request. X (Error ID: err_20240611160037×47C0D63) (Status Code: 400)" & also "A server error has occurred (Status Code: 500)" The 400 code error appears most of all but the 500 error has appeared a few times. It happens after we click on the 'Publish' button in the Studio. Thankfully the bot on the website front end for this client is working ok-ish (apart from the bug we're attempting to squash by publishing an update). The bug mentioned above happened after the latest round of updates that you rolled out last Friday which seemed to break all of our AI components. We thought we'd found them all & fixed them all yesterday, then today we found there was 1 we missed. We've applied the fix as per the other cards but now we can't publish. This bot is a live asset on my clients website & right now we are unable to apply a simple fix. HELP PLEASE SOMEONE!! This is the report ID of this problem: report_01J042Y7XHS79DDHK3F50DEEMB Ry
We've tried to publish from 2 different laptops, 1 Mac & 1 Windows. One using Chrome & Firefox, the other using Opera & Safari. The error persists regardless of OS or Browser.
b
does this occur across multiple accounts & in different workspaces?
l
Hi @bumpy-butcher-41910 , no only on one bot on one account. We have 3 bots on this account & only this one is experiencing issues publishing.
Just tried logging in with another account but the issue didn't go away. I was originally logged in as owner, the other account was an admin.
@bumpy-butcher-41910 we tried again this morning and something must have changed overnight as we can now publish again. Very frustrating but relieved now to be able to apply our fix!
b
odd, but I'm glad to here the issue has been resolved
apologies for that!
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