Trigger to change flow not working
# 🤝help
f
Hello, We are currently facing an issue with triggers. We have a setup with a backend where it is possible that an action by the user in the frontend should trigger a switch in flow from the flow the user is currently in, to a dedicated ticket creation flow. Unfortunately what happens is the following: 1. The user is in any other flow 2. The trigger gets activated, the bot correctly sends the first message in that flow ("Please tell us in detail your problem...") 3. The user answers, however the message sent by the user still gets interpreted in the flow the user was in previovusly, not in the ticket creation flow How can we resolve this issue?
b
can you show some examples of this happening along with the logs?
otherwise it's difficult to diagnose why this is happening
you might also discover yourself in the event debugger/logs why this is happening