Clients wants to update Knowledge base themselves
# 🤝helps
salmon-chef-40227
06/22/2024, 10:17 PMHi all, I was wondering if anyone knows how I could set up the Kb in such a way so that if the client has a change in their business operations, they can update it in a place themselves, and it'll automatically update the chatbot's knowledge.
They want to be able to do this without my manual intervention.
I know if it was a live website, that'd be the best way to do it but this info they don't want to have on their website.
Is there a way to do this so that they can easily update the KB document on their end, then it auto updates the KB of the chatbot?
I've tried a google doc and public link but that didn't work
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billions-keyboard-43211
06/23/2024, 5:16 AMask them to make a website on google sites for free and update their kb over there , and now you insert that website url to your bot kb
billions-keyboard-43211
06/23/2024, 5:17 AMif you have any more doubts regarding managing the clients subscription and all , you can text me , i can help you in managing that :}
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salmon-chef-40227
06/23/2024, 5:34 AMThank you!
salmon-chef-40227
06/23/2024, 5:35 AMI've tried setting this up now and the content worked.
However, when I make a change on the web page, it isn't updating the chatbot's knowledge.
Is this because it hasn't indexed the page? Does it need to re index every time the content on the page is updated?
I'm trying to set this up so that all the client needs to do is update the page and then from there, the chatbot's knowledge is updated
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billions-keyboard-43211
06/23/2024, 6:44 AMso when the client is doing changes in gogle sites , its not reflecting in bot kb ? is that right ?
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fresh-fireman-491
06/23/2024, 6:56 AMThe search machine, like Bing, has to index it again, which it doesn't do that often, when there is little to no traffic on the website.
fresh-fireman-491
06/23/2024, 6:57 AMYou could look into using a Google Sheet and then updating a table.https://discord.com/channels/1108396290624213082/1228087340321214654
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salmon-chef-40227
06/24/2024, 12:42 AMInteresting so with this, the client could update the google sheet and then that would automatically update the answers in the table?
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wooden-beard-40210
06/24/2024, 7:41 AMYes that’s it ! The sync is made just by using the “update” button in google sheet that executes the code in app script
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