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Send whatsapp gif
# 🤝help
p
I´m using Botpress cloud but with the image card using a gif gives this error in the log: [whatsapp] Handler received request from Whatsapp with payload: {"object":"whatsapp_business_account","entry":[{"id":"000000","changes":[{"value":{"messaging_product":"whatsapp","metadata":{"display_phone_number":"000000","phone_number_id":"0000"},"statuses":[{"id":"wamid.xxxxx=","status":"failed","timestamp":"1719588167","recipient_id":"0000","errors":[{"code":131053,"title":"Media upload error","message":"Media upload error","error_data":{"details":"Unsupported Image mime type image\/gif. Please use one of image\/png, image\/jpeg."}}]}]},"field":"messages"}]}]} I´ve also tried to use the video card, but it does not accept gifs. How can I send a gif on whatsapp?
b
When I got stuck there, I did transform the gif into a video and moved on...
p
That's a workaround, but the user experience is quite different because GIF can be played without going full screen. I just hope the support checks this because I think it is not that hard to fix.
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