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Conversation always ends after first KB response
# 🤝help
r
Whenever an agent answers a question from a KB, I want to listen for the users query. If the intent is knowledge seeking, he gets an answer and then re-routed again to the "Question" node. If there is some buying intent, he goes into a conversion node. However I can't build a loop. Conversation always ends after the first response of the knowledge agent. https://cdn.discordapp.com/attachments/1259250528685264986/1259250528894844978/image.png?ex=668afff1&is=6689ae71&hm=f534a716f6c77d615fb5f952c6001bb921f624ae9b5c790636020edcf0490756&
w
Hi 👋 it’s because the user intent is not recognized Did you create an intent with several sentences or just one ?
r
Hey so it worked, but not because what you've said. I've created 10 utterances for each intent. However they still werent recognized, but because the question was set to answer from a KB, which maybe makes the bot skip intent verification. Anyways i've disabled KB answering from the question card and now the flow is propagated correctly into the correct nodes, and I can have a loop. Thank you!
w
Ah ok i thought you were wondering how to keep both intents and KB answering
But nice !
r
If you wouldn't mind i'd love to know a little bit as I struggle to distinguish between a Question (with KB answering) and a KnowledgeAgent.