https://discord.gg/botpress logo
Powered by
support for blocked workspace
# 🤝help
b
when payments fail, we prevent you from being able to make changes to your add-ons until payments succeed @limited-pencil-78283 I've taken a look and can see that your workspace is no longer blocked - can you show me the problem you're still running into?
l
There were no warning messages on the workspace, so I was left wondering what happened
b
can you show me the usage tab for this workspace?
l
b
hmm
are you able to install integrations to any other bots in this workspace?
l
yes, other workspaces are working fine
b
but what about other bots in this workspace?
l
yes all bots in this workspace is working fine, we have 5 bots and all are working fine
within the workspace where we have issues, all bot are sufferring
b
sorry, I'm not sure I follow - in this workspace I only see 4 bots, and so the problem is that all 4 bots in this workspace can't install integrations?
l
My bad Robert for confusing you. In this workspace, there are 4 bots. I have not tried others, testing them now
b
gotcha gotcha
let me know how you get on
l
Ok, it is only with this one bot, rest of them seems to work fine
b
for now, can you export this bot and import it into a new bot in this same workspace? for the future, I see on my end that payment will be retried on July 16 (tomorrow)
when you access your invoices on Stripe, are any showing as unpaid?
l
b
how about for your workspace 'Versalence'?
l
so if there is a payment coming tomorrow, cannot see it, this led to confusion of the earlier workspace as well
when you say "retried", is there something upaid?
b
yeah, I see three invoices from June where payment failed
but for now, if exporting the bot template to another bot in the same workspace works, then just do that as a workaround
l
🙂 thanks
@bumpy-butcher-41910 My other workspace is blocked now. I do not see any invoices Error getting userId by conversationId Vt [Error]: Bot with ID 98a4bf0c-fcd8-4ea2-9d61-426a7d93f9b1 is blocked. This is probably because it has reached its usage limit. at Xg (/var/task/customer_code.js:14:13471) at ys (/var/task/customer_code.js:14:13290) at f (/var/task/customer_code.js:14:63069) at /var/task/customer_code.js:14:38451 at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async getUserIdByConversationId (/var/task/customer_code.js:1982:14780) at async Object.onTimeout (/var/task/customer_code.js:2362:14830) at async handler (/var/task/customer_code.js:9935:912) at async /var/task/index.js:20:13702 at async handleHTTPEvent (/var/task/index.js:20:13678) { isApiError: true, code: 403, description: "The requested action can't be peform by this resource.", type: 'Forbidden', error: undefined, id: 'err_20240716133808xEA05115B' }
b
your payment was declined again today
l
@bumpy-butcher-41910 I do not see any payments declined, in fact, I do not see any payments pending
for workspace Versalence I can see this "Your plan renews on August 1, 2024."
for AnuHealthyFood I see "Your plan will be changed on August 1, 2024."
Update To clear the confusion here are the facts 3 payments had not gone through last month. Post which one payment shows success, airing the confusion. Now I understand, how to read your billing page. If there are unpaid invoices but the next invoice is paid, it still shows the upaid invoice as unpaid.
So I have cleared all payments from June
To clarify, when you said a payment was declined again, Botpress had the information. For me as a customer, there was no intimation
2 Views
PreviousNext
Powered by