Interesting. It may be related to the formatting of the articles of your knowledge base. Would this happen if you remove the bulleting of the article?
c
clean-whale-70203
07/17/2024, 5:42 AM
My knowledge base is linked to a table, so there aren't any articles.
clean-whale-70203
07/17/2024, 5:46 AM
I wanted to try to use the AI Generate Text card instead, to try and control the formatting, but it doesn't seem to allow for specifying the knowledge base from which it generates an answer.
b
big-market-58184
07/17/2024, 1:47 PM
This video covers how to use the Query KB card to have more control over the way your bot responds with Knowledge Base answers.