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Bot is skipping a lot of nodes in Whatsapp,Faceboo...
# 🤝help
r
Hello Botpress team & community! we are facing a problem with our bot integration. (we added here a picture to demonstrate the flow) on the web chat, it works as needed. but in meta apps (Whatsapp,Facebook,Instagram) it skips more than 3 nodes and starts straight from the validation node to AI fallback. we can't understand why this is happening if we have built all this flow. we have a conversation starter trigger on the greeting node **If it isn't understandable, the meaning is that it should start with a greeting(1) node and then to "what is your question?"(2), we type 'hey' or 'hello' for the first message at the start and it goes straight to the validation node(3) that sends it to AI fallback(4) because KB don't have an answer for it, we want that it always will show the greeting at the start as supposed to be.** Hope someone here knows the solution 🤞 https://cdn.discordapp.com/attachments/1262788749327077469/1262788749520146432/image.png?ex=669887eb&is=6697366b&hm=bf15104931e84c40c2c5522b3630c93827aad99ee7fda486d82eeb4aeb782288&
b
do you have the logs of a conversation where things are being skipped?
r
yes sure
never happened before this integration 🫠
b
what do you mean by "this integration"?
r
with Whatsapp,Facebook,Instagram my meaning in that it never skipped like this before
only happens there, not on webchat.
🤷
it just skips all the flow
@bumpy-butcher-41910 If it doesnt understandable, the meaning is that it should start with a greeting(1) node and then to "what is your question?"(2), we type 'hey' or 'hello' for the first message at the start and it goes straight to the validation node(3) that sends it to AI fallback(4) because KB dont have a answer for it, we want that it always will show the greeting at the start as supposed to be
@bumpy-butcher-41910 solved for now
m
How did you solve this? Mine is ignoring the workflow entirely >.<
w
Conversation start trigger is for webchat only
m
Got it sorted, but thanks ^_^
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