Hi, this will help you get a better understanding of how the Knowledge base in Botpress works https://cdn.discordapp.com/attachments/1174812513636987042/1291355393355808818/Customer_support_-_2024_Oct_03.bpz?ex=66ffcbed&is=66fe7a6d&hm=60afe2882706e6b75689393b69bdc8e70eba7c9b412bf7a209288fbd75190e4d&