Feature to introduce HITL per bot and not per workspace. Sharing per workspace does not make sense since, you assign a bot to a client. If you want to use botpress' HITL you have to single out a whole workspace (and the plan that comes along with it) to a single client. This results to us routing HITL to 3rd party apps, which don't always integrate seemlessly and route users outside of botpress' ecosystem, it's a lose -lose case. Else if HITL was per bot, you could assign the client to the bot. Now botpress handless all, is easier to integrate with the bot and the client, the platform gets more exposure and everyone is happier!

Cool suggestion! I could see how this could be useful 😄

out of curiosity, do these get forwarded and reviewed?

Yes of course!

And have custom 'HITL' member role to grant non-technical human only access to HITL dashboard to manage hand over chats and nothing else.

Any updates in relevance to this @loud-crowd-60573

No updates for the time being.

Has it been acknowledged at least? Or is the request team pack slammed?

The team is aware of it, however I have no other updates.

My two cents on having one workflow per customer: I prefer it this way because it provides clear and separate costs.

Good point