question about human contact
# 🤝help
f
Hey if a lead want to talk to human not robot how can I navigate that
a
Hey @freezing-angle-73335 I'm a human and I can talk to you 😁 But if we're talking about a bot built in Botpress transferring a chat over to a human, that feature hasn't been built yet. I think there are a few posts about it on #1111026806254993459, you could take a look over there for more info
f
Hey gordy
my bot is giving same answer regardless of what is ask. i am confused
@acceptable-kangaroo-64719 ofcourse thanks for your reply i got little desperate asked you question before thanking you.
a
no worries. Where does this message come from? Is it a knowledge answer? an API response? Something you typed?
f
i have a knowledge base if it not able to answer then it goes to stack Ai Api
a
so is the info about the 90 day program in the knowledge base or from stack ai?
f
In both i put in the pdf
Pdf have this answer
a
okay well that is the first thing to figure out: Is this message from the knowledge base or from stack ai?
f
I disconnected the stack ai
And no answer from knowledge
a
great! So now we know that the answer is coming from stack ai
f
Okay
Hey can botpress able to give good answer like stack ai? (I mean when it works correctly)
a
yeah, the two of them are very similar tools. If it is the same PDF in both there's no reason why Botpress can't give just as good of an answer as stack ai
f
Any YouTube video you'll suggest to me, please 🥺
How can I use a botpress ai
a
we have a whole youtube channel my dude https://www.youtube.com/botpress
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