My bot on a regular basis fails to generate answers from the knowledge base. This problem is persestent and nobody at botpress can provide me answers why the bot fails to answer from the knowledge base. Is this a general problem with Botpress or do anybody have a solution for the persestent problem?

I usually use the AI task. I just have the knowlage base for just in case

And then not answering from the knowledge base, but generating a ai response?