When someone clicks a choice in my bot I want it to now only activate a certain knowledge base, how would I do this?
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acoustic-hair-60678
07/03/2023, 5:32 AM
hi @powerful-helicopter-39371 sly goes over how to have more control over what KBs are accessible in this vid. For what you're looking for, start viewing at the 14:26 mark: https://www.youtube.com/live/loZzQkA6u_8?feature=share&t=866 tldr –> basically the choices should trigger the convo to another workflow that is in a folder with the KB you want activated
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powerful-helicopter-39371
07/03/2023, 5:46 AM
Thanks so much!
powerful-helicopter-39371
07/03/2023, 5:50 AM
@acoustic-hair-60678 what would be the command / expression to send a user to a different workflow like in the video?
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acoustic-hair-60678
07/13/2023, 1:40 AM
It's a bit long for a gif but Let me know if this helps: