Huge delay on first message
# 🤝helpa
adamant-morning-73102
07/01/2023, 11:09 AMHello, I noticed that there is huge delay on the first message, good 15 sec. Which is pretty long I would say and its not even showing that its doing something.
Am I doing something wrong?
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narrow-elephant-97500
07/01/2023, 2:00 PMI'm experiencing the same issue
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early-train-33247
07/02/2023, 2:00 AMHey @adamant-morning-73102 and @narrow-elephant-97500, is it only in the start node, and in the emulator, or in production too?
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adamant-morning-73102
07/02/2023, 5:15 AMHi, sadly both. I would say that production is slightly worse
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early-train-33247
07/02/2023, 9:45 PMThat should not be happening!
early-train-33247
07/02/2023, 9:45 PMWhich channel are you guys using? @narrow-elephant-97500 and @adamant-morning-73102
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adamant-morning-73102
07/03/2023, 2:54 PMHi, sorry, what do you mean by channel?
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brief-ice-39505
07/03/2023, 6:50 PMBumping this
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rich-oxygen-43707
07/03/2023, 7:59 PMI think channel just means website, FB Messenger, Telegram, WhatsApp....
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adamant-morning-73102
07/03/2023, 8:03 PMOh
I was trying that in the dev env and on the production when i deployed it on a website
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crooked-van-25152
07/03/2023, 8:06 PMCorrect!
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early-train-33247
07/04/2023, 1:10 AMHey @brief-ice-39505, @adamant-morning-73102, @rich-oxygen-43707. Can you please provide me with some info of when this is happening?
It happens on dev or production?
In which integration (whatsapp, telegram, etc)
In which nodes - only the first or is it slow for other ones too
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adamant-morning-73102
07/04/2023, 5:12 AMHi,
Both
I tried only Web integration, for now
The first one, the first message/response is the slowest
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brief-ice-39505
07/04/2023, 11:39 AMHi there, currently on first message via embedded webchat the response can take up to 10s to reply, is it worth sending a screengrab of console of the request?
brief-ice-39505
07/04/2023, 11:40 AMcc @early-train-33247 @crooked-van-25152
brief-ice-39505
07/04/2023, 12:17 PM1. production webchat
3. for the first node only
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rich-oxygen-43707
07/04/2023, 8:26 PMI haven't experienced the issue. I'm only in the thread because I answered a question about channels.
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narrow-elephant-97500
07/04/2023, 8:34 PM@adamant-morning-73102 website embedded
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salmon-art-82621
07/04/2023, 8:37 PM@early-train-33247 Unfortunately, I experienced the same issue at the beginning with a similar delay in bot responses in the webchat integration, but it was slightly faster in simulation.
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early-train-33247
07/05/2023, 12:40 AMOh okay! Thank you
early-train-33247
07/05/2023, 12:42 AMOkay so this delay is happening for the first message in the production Webchat.
@plain-lifeguard-16679, got any clues? I will create an issue for this
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plain-lifeguard-16679
07/05/2023, 12:46 AMAdd an issue for this, we are aware that the first message takes a bit longer for a reply but 10-15 seconds seems longer than usual. We can look into this, ill tag @colossal-egg-20510 for visibility on this thread
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colossal-egg-20510
07/05/2023, 2:08 PMThis should be happening only on the first message after publishing your bot. Also, this is global to your bot, it's not for every user of your bot. Once published the bot needs to initialise to send his messages so it takes a little bit of time. Also, if the bot didn't receive a message for a few minutes it goes to sleep mode and needs to be initialized once again. All of those limitations are known and we can address them with a little bit of effort.
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early-train-33247
07/07/2023, 8:08 PMAlright Mike, thanks for the info! Will add a issue for this!
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