is there any error messages in your chatbot's logs ? don't want to throw the problem on somebody else but when OpenAI goes down, we're unfortunately impacted. most of the latency and downtime in live bots are coming from OpenAI. they really improved recently but they still experience scaling issues a few times a week -- scalability wise, we made some upgrades on our side in the last week or so; each deployed bots can process up to 10 messages / second

I actually thought about it, but it can't be OpenAI that I'm not using any AI functionality to register those questions? or am I missing something?

Every incoming message pings OpenAI still, as we have NLU and agents

Alright, yeah it makes sense.