Not answering explicit Q&As given
# 🤝help
r
Hi team! I preloaded a set of questions and a set of answers to those questions as plain texts in a Knowledge base. The bot can't answer the simplest questions. Is there another way I should be feedinq FAQ info?
a
Hey @red-yak-28476 could you share a sample of how your Q&As are formatted in the KB?
r
Yes thanks
Big set of FAQ Question as Plain text and big set of FAQ Answers
a
Ah, thanks
A couple of quick notes: 1. Keep your Q&A and your smalltalk in separate knowledge bases. That will help the bot find answers more quickly 2. Keep questions & answers together in the same plain text KB source 3. If possible, try grouping them by topic in different sources
r
hmm thanks! and is it better to go Question then Answer, or a group of Questions and then a a Group of answers?
And appreciate so much your quick help Gordy
Update, the QnA pairs, + Categorization really helped. Now it can answer 200 questions
p
Hey viko, if you can send me an example of your Q&A format that went successfully for you, I would really appreciate it!