Not answering explicit Q&As given
# 🤝helpr
red-yak-28476
07/11/2023, 10:58 AMHi team! I preloaded a set of questions and a set of answers to those questions as plain texts in a Knowledge base. The bot can't answer the simplest questions. Is there another way I should be feedinq FAQ info?
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acceptable-kangaroo-64719
07/11/2023, 12:38 PMHey @red-yak-28476 could you share a sample of how your Q&As are formatted in the KB?
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red-yak-28476
07/11/2023, 12:38 PMYes thanks
red-yak-28476
07/11/2023, 12:39 PMBig set of FAQ Question as Plain text and big set of FAQ Answers
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acceptable-kangaroo-64719
07/11/2023, 12:40 PMAh, thanks
acceptable-kangaroo-64719
07/11/2023, 12:41 PMA couple of quick notes:
1. Keep your Q&A and your smalltalk in separate knowledge bases. That will help the bot find answers more quickly
2. Keep questions & answers together in the same plain text KB source
3. If possible, try grouping them by topic in different sources
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red-yak-28476
07/11/2023, 12:51 PMhmm thanks! and is it better to go Question then Answer, or a group of Questions and then a a Group of answers?
red-yak-28476
07/11/2023, 12:52 PMAnd appreciate so much your quick help Gordy
red-yak-28476
07/12/2023, 10:54 AMUpdate, the QnA pairs, + Categorization really helped. Now it can answer 200 questions
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purple-xylophone-10745
08/14/2023, 12:05 PMHey viko, if you can send me an example of your Q&A format that went successfully for you, I would really appreciate it!
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