not getting the right intent
# 🤝helpm
modern-finland-97226
06/11/2023, 2:28 PMi have added new intents to my main flow , and the bot doesn`t seem to distinguish between them , when i ask him to view a comment , it runs add comment , and i made sure to add other alternatives in each intent to make it easier for the bot to understand , here is a screen shot :
modern-finland-97226
06/12/2023, 12:49 PMhey @acceptable-kangaroo-64719 , could you help with this ?
a
acceptable-kangaroo-64719
06/12/2023, 1:03 PMhey @modern-finland-97226, what phrase are you testing with?
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modern-finland-97226
06/12/2023, 1:19 PMi would like to view a comment / or show me a comment.
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acceptable-kangaroo-64719
06/12/2023, 1:24 PMthat could be it. Your extra phrases for "add comment" all end in "...a comment" You could try adding some variety to both the add and view intents and it might work better.
acceptable-kangaroo-64719
06/12/2023, 1:25 PMSome examples could be:
* Add a new comment
* Submit my comments
* I want to put a new comment in
* show me comments
* Let's see some coments, please
* read what the comments say
m
modern-finland-97226
06/12/2023, 2:00 PMthe problem is persisting : it always enter into the add comment workflow
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acceptable-kangaroo-64719
06/12/2023, 2:01 PMwhat happens if you say something that is already on that list, like "check comment"
m
modern-finland-97226
06/12/2023, 2:04 PMweird isn't it ? :/
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acceptable-kangaroo-64719
06/12/2023, 2:05 PMthat is strange
m
modern-finland-97226
06/12/2023, 2:05 PMyupp
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acceptable-kangaroo-64719
06/12/2023, 2:07 PMlet me try to replicate this on my end. Are you using any agents?
m
modern-finland-97226
06/12/2023, 2:09 PMyess : You are jira assistant chatbot , you help user with his tickets need.
try to answer the user question as honestly as possible, if you don't know , answer in a creative way that you don't know. , and here is a screenshot :
a
acceptable-kangaroo-64719
06/12/2023, 2:11 PMwhat's in your capture card?
m
modern-finland-97226
06/12/2023, 2:11 PM{{workflow.botResponse}}
modern-finland-97226
06/12/2023, 2:12 PMit is working fine with the other intents btw,
modern-finland-97226
06/12/2023, 2:48 PManything ? 🙂
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acceptable-kangaroo-64719
06/12/2023, 5:55 PMSo I was able to replicate the behavior a little bit. Turns out that the capture card in front of your transitions needs to be a "Raw Input" capture type, otherwise intent detection can be buggy.
acceptable-kangaroo-64719
06/12/2023, 5:56 PMthere has also been a release today that fixes a lot of the intent bugs, so that might also be it
m
modern-finland-97226
06/13/2023, 8:28 AMgood morning , thank you for trying to help , it is already set to Raw input as shown in the screenshot: ,i hope the updates will fix this issue 🙂
modern-finland-97226
06/15/2023, 8:50 AM@acceptable-kangaroo-64719 hello , did the intent update has been released ?
modern-finland-97226
06/15/2023, 2:07 PMhey @rich-battery-69172, could you please tell me if there is anything to change that could make this work fine ? i'm planning to add more intents and i'm afraid if everything get mixed up!
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acceptable-kangaroo-64719
06/19/2023, 10:55 AMHey Nadab, looks like inline intents are still not exact matching. I'll check with the team and get back to you.
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rich-battery-69172
06/19/2023, 1:58 PMhey all – i confirm exact matches still a problem
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