My Chatbot Won't Stop Greeting."
# 🤝helpa
ambitious-vr-9887
06/01/2023, 3:15 PMMy chatbot keeps greeting throughout the conversation. I believe the greeting should only happen at the beginning, but for every question, it repeats the greeting. I belive it started to happen after the agents update
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acceptable-kangaroo-64719
06/01/2023, 3:17 PMHi @ambitious-vr-9887 are you using Bot Personality at all?
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ambitious-vr-9887
06/01/2023, 3:18 PMI am, my description is: You are a problem-solving assistant for a supplement company called sleepie, try to communicate in simple terms
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acceptable-kangaroo-64719
06/01/2023, 3:19 PMYep, no greeting instructions in there. What about AI tasks? I find that, if you mention "Greeting" in any AI tasks, it'll lean into that part of the task very hard.
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ambitious-vr-9887
06/01/2023, 3:34 PMambitious-vr-9887
06/01/2023, 3:36 PMIt's a bit strange, isn't it? Is there anything that can be done?
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acceptable-kangaroo-64719
06/01/2023, 3:40 PMit is a bit strange, yeah. What kind of knowledge base sources are you using?
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ambitious-vr-9887
06/01/2023, 3:42 PMi am using plain text
ambitious-vr-9887
06/01/2023, 3:43 PMin the format of Q&W
ambitious-vr-9887
06/01/2023, 3:44 PMa
acceptable-kangaroo-64719
06/01/2023, 4:14 PMThat's interesting. I stole your personality description and didn't get any greetings in the answers. What's your bot ID?
acceptable-kangaroo-64719
06/01/2023, 4:18 PMAH!
acceptable-kangaroo-64719
06/01/2023, 4:19 PMYour text KB source is in the "Smalltalk" knowledge base
acceptable-kangaroo-64719
06/01/2023, 4:19 PMTry making a new knwoeldge base and migrating your text content into it
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ambitious-vr-9887
06/01/2023, 4:30 PMI'll try this, thank you!
ambitious-vr-9887
06/01/2023, 5:13 PMI migrated the information to a new KB but nothing changed. I disabled the personality, made it shorts, and now it seems to be working well
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acceptable-kangaroo-64719
06/01/2023, 5:15 PMcool, I'm glad you found a workaround!
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eager-television-87779
12/27/2023, 10:27 AMHey I am facing the same issue, but I don't want to disable the personality bot yet not get greeting in every response.
Can you please help me with this?
eager-television-87779
12/27/2023, 10:27 AMHey I am facing the same issue, but I don't want to disable the personality bot yet not get greeting in every response.
Can you please help me with this?
eager-television-87779
12/27/2023, 10:28 AMScreenshot 2023-12-27 at 3.58.17 PM.png
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