With the acceptable words listed out in inline intent, the bot still doesn't trigger this transition, even when user key in the exact word as in the list

Hi @elegant-vr-89667 , "Yes" and "No" intents are automatically included in every bot. An inline intent like this might be confusing itself with the built-in one. You can try using the "No" intent from the library and see if that clears things up.

thank you for the solution, it works now. Since last time the intents in library failed, the thing is behaving abit strange