https://discord.gg/botpress logo
#🤝help
Hi, Carousels not showing up after I embed the bot into the website.
# 🤝help
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calm-kite-87497

07/15/2023, 4:32 PM
The carousel card is working fine in the BotPress emulator but the carousels are not showing up after embedding the chat into the website. I have attached Screenshots for reference.

https://cdn.discordapp.com/attachments/1129812644119974009/1129812644451328090/Bot_Website.PNG

https://cdn.discordapp.com/attachments/1129812644119974009/1129812644791074928/bot_emulator.PNG

Still facing this issue... Any help would be appreciated.
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most-byte-894

07/19/2023, 12:32 PM
I'm also facing this issue
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green-whale-28135

07/19/2023, 2:35 PM
Hey @calm-kite-87497! Can you test it on your website and take a screenshot of what appears in the logs here? My guess is that you haven't added subtitles in the carousel, even though they don't show up as mandatory in Botpress they are if you want them to work in webchat

https://cdn.discordapp.com/attachments/1129812644119974009/1131232917687910430/image.png

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calm-kite-87497

07/19/2023, 3:29 PM
Sure, will do that and give an update.
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most-byte-894

07/19/2023, 3:31 PM
Hey it's working but very buggy - I had to add each subtitle one by one with a refresh in between. They weren't populating correctly/saving
But yeah the subtitle was the issue
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green-whale-28135

07/19/2023, 6:14 PM
Sounds good, thanks for the feedback! I'll bring it up with the product team 🙂
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high-hairdresser-55419

07/22/2023, 9:49 AM
Hey boys
Having the same issue here, despite having the subtitles
@calm-kite-87497 Got a sec to help a brotha out? 😆
@most-byte-894 Same here - but still not showing despite having title + subtitle
@green-whale-28135 Got a sec?

https://cdn.discordapp.com/attachments/1129812644119974009/1132248750434304000/Screenshot_2023-07-22_at_11.52.13.png

"Text: undefined" - but I do have a subtitle (contains emojis - might be a problem)
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full-lifeguard-52310

07/22/2023, 10:36 AM
I get excatly the same problem
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calm-kite-87497

07/22/2023, 11:36 AM
It didn't solved brother.
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high-hairdresser-55419

07/22/2023, 12:15 PM
hmm
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most-byte-894

07/23/2023, 12:59 PM
It does solve it - there's a bug where the subtitle doesn't update correctly. I had to do them one by one with a refresh in between. CHECK THE SUBTITLE field is definitely populated!
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high-hairdresser-55419

07/24/2023, 8:33 AM
The truth is really that you need to have ALL 3 fields populated, not just the subtitle one In some cases you want to just show multiple images WITHOUTH giving them the option to wander off to an external website Possible to add? @green-whale-28135 Not have it be dependant on all three fields being populated for it to show?
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crooked-van-25152

07/25/2023, 4:01 PM
@high-hairdresser-55419 I would suggest adding this to the #1111026806254993459 channel!