Knowledge Base can't find info if not completely s...
# 🤝helpc
calm-napkin-89762
07/18/2023, 3:59 PMI have product info in the knowledge base. For example, asking "How much is the bio-restorative night cream?" brings a correct answer - the price of the product. However, when I ask "How much is bio-restorative?" - it can't find the answer. I am wondering how to be able to lookup KB info without having to spell out everything to the last letter. After all ChatGPT has no problem with it - it can perfectly match incomplete terms to the available complete ones. In fact, I was sure this would just work - what am I missing?
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rich-battery-69172
07/18/2023, 4:06 PMCould you screenshot the Debugger -> Logs -> kb like the below for both phrases?
https://cdn.discordapp.com/attachments/1130891709530787860/1130893374346514432/image.png▾
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calm-napkin-89762
07/18/2023, 6:20 PMReally strange behavior...
https://cdn.discordapp.com/attachments/1130891709530787860/1130926991349125250/image.png▾
https://cdn.discordapp.com/attachments/1130891709530787860/1130926991743397988/image.png▾
https://cdn.discordapp.com/attachments/1130891709530787860/1130926992087322736/image.png▾
calm-napkin-89762
07/18/2023, 6:48 PMAn interesting example how it handles 2 products.
One full name is CLEARACNE WASH.
The second one is MILD SILKY CLEANSING GEL.
So, when I specify "clearacne" - it has no idea what I mean.
However, when I specify "mild silky" - it knows exactly that I mean Mild Silky Cleansing Gel.
It's not consistent! Some products it can match up, while others it can't, and there is no way to know in advance.
Just in case, I checked on ChatGPT - ChatGPT can handle all those cases with grace, with no problems - can always match up to the full product name, no matter what kind of a shortcut for a product I specify.
https://cdn.discordapp.com/attachments/1130891709530787860/1130934046919245925/image.png▾
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rich-battery-69172
07/19/2023, 3:03 AMOh I see! that's because we use Bing for the web search and type correction is turned off on those web searches.
We have a website crawler coming up soon that will fix this issue, as it won't rely on web searches to retrieve the content for GPT
rich-battery-69172
07/19/2023, 3:05 AMThere isn't really a good workaround for now in the meantime appart from upload the content of the website as documents (ie. exporting to PDF and uploading it to botpress)
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calm-napkin-89762
07/20/2023, 5:53 PMAh no problem, I'll do PDF for now - Thank you!
calm-napkin-89762
07/20/2023, 5:54 PMMeanwhile, anxiously waiting for the web crawler to be born 🙂
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rich-battery-69172
07/20/2023, 10:12 PMalmost there 🙂